The bikes that are sent by the OMO team are 85% assembled. We have to assemble the rest after delivery. However OMO team also provides a manual for the assembly of the bike but still it is highly recommended to get some professional help while assembling the bike if the rider does not have any kind of prior riding experience. Moreover even if the rider has assembled the bike, it is recommended to get it tuned by a professional mechanic as nuts and bolts of the bike get loosened up due to the vibrations at the time of delivery.
I Ordered a bicycle from Flipkart. Will OMO Bikes provide servicing / installation service at my home?
Currently we do not have any assembly service provider in any city. All our cycles are DIY(Do it Yourself). We do provide the assembly tools along with user manual. Customers can also check youtube videos for more assistance but omobike won't be providing any assembly service for any order bought from Flipkart
The plastic caps on the side of the bike are broken?
The large plastic caps are installed by the OMO team on both sides of the bike. However sometimes customer receive a broken plastic cap and get worried if some cycle important part is broken.
No need to worry in such cases as these caps are only a packaging part which are attached to protect the delivery box and cycle else the pointed axel will tear the delivery box .
The warranty on the moving parts of the bike is for 30 days from the day of delivery. Since bicycle is a moving machine which runs on road and designed for rough use, sometimes the customer may face an issue with the bike within 30 days for the same reason we have part replacement warranty for all our bicycles.
In such cases the customer should immediately inform the OMO team regarding any malfunction before paying anything to a mechanic. If any kind of amount is paid to the mechanic without the consultation from OMO team, the company is not liable for any kind of reimbursements.